Requirements

· Must be authorized to work in the U.S.

· Excellent with Microsoft office suite, exceptionally proficient in Microsoft Excel

· Tech savvy with various computer programs

· Experience with Fishbowl Inventory System preferred

· Experience with Account Management preferred

· Experience in Purchasing and Management preferred

· Experience in the Furniture and Accessories Industries preferred (Experience in Art or Design also a plus!)

· This is a full-time role

· Options for some remote work also available

Responsibilities

Specific to Key Accounts:

• Monitor important deadlines
• Following up with extensions (requesting cancellations 10 days ahead)
• Submitting information to logistics 10 days ahead
• Running reports to monitor schedule
• Pricing and sales order confirmation
• Confirmations of pricing and other product information, working with management to confirm
• Clear communication with vendors regarding cancellations or any changes
• General Point of contact for orders
• Pursue new accounts
• Monitor the Customer Service email and phone line
• Respond to customers in a timely manner
• Be professional and courteous to customers on the phone
• Approve and review new customers on the website
• Process customer orders
• Develop and implement pricing policies that capture critical pricing decisions, steps, owners, approval levels, and exception processes.
• Works directly with management to support all of the company’s key accounts
• Maintaining the filing system
• Prep and attend trade shows
• General support for management
• Pricing and sales order confirmation
• Trade Shows
  • Attend and coordinate deliveries
  • Coordinate execution of trade show tasks and Marketing Collateral

• Plans, directs, and coordinates the actual distribution and movement of products to the customer.
• Warehouse orders and shipments – receive and process orders from large and small customers that need to be shipped from the warehouse
• Order Freight shipments, finding the lowest rates
• Perform quantitative analysis of data and translate into strategies for solutions or improvement opportunities.
• Ensure office and warehouse have clear communication
• Assist in damage claims received from customers and freight companies
• Cultivate close relationships with customers.
• Create proposals for customers from all sales channels.
• Identify opportunities for new pricing, packaging and bundling strategies that will contribute to our strategic goals.
• Responsible for defining, developing, implementing and governing the day-to-day functions of all sales channels
• Manage order processing infrastructure of all product lines and customer segments, including entering orders and ensuring they are processed on time:
  • Pricing and sales order confirmation
  • Keep updated and accurate price lists for key accounts
  • Confirmations of worksheets and presentations
  • General Point of contact for orders